Privacy Notice
Negotiation Whisperer Ltd
Last updated: 1 December 2025
This privacy notice tells you what to expect us to do with your personal information.
Email: hello@negotiationwhisperer.co
What information we collect, use, and why
To provide and improve products and services for clients
- Names and contact details
- Addresses
- Gender
- Occupation
- Date of birth
- Transaction data (including details about payments to and from you and details of products and services you have purchased)
- Usage data (including information about how you interact with and use our website, products and services)
- Employment details (including salary, sick pay and length of service)
- Information relating to compliments or complaints
- Video recordings
- Audio recordings (eg calls)
- Records of meetings and decisions
- Website user information
For the operation of client or customer accounts
- Names and contact details
- Addresses
For information updates or marketing purposes
- Names and contact details
- Addresses
- Profile information
- Marketing preferences
- Purchase or account history
- Website and app user journey information
To comply with legal requirements
For dealing with queries, complaints or claims
- Names and contact details
- Purchase or service history
- Call recordings
- Customer or client accounts and records
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access — You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for.
- Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure — You have the right to ask us to delete your personal information.
- Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing — You have the right to object to the processing of your personal data.
- Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
To provide and improve products and services for clients:
- Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
For the operation of client or customer accounts:
- Contract — we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
For information updates or marketing purposes:
- Consent — we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
To comply with legal requirements:
- Legal obligation — we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
For dealing with queries, complaints or claims:
- Legitimate interests — we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are: we use clients’ contact details, purchase history and correspondence to respond to questions, resolve complaints and handle any claims about our services. This helps us put things right, improve our programmes and keep accurate records of what has happened, which benefits both our clients and our business. We only use the minimum information needed for this, keep it secure, and do not use it for unrelated purposes such as marketing.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
How long we keep information
We normally keep client records for up to six years after our last interaction, enquiry records for up to one year, and marketing information until you unsubscribe or we no longer need it, which is consistent with ICO guidance on storage limitation and business-record retention.
Who we share information with
Data processors
Email and marketing platforms. Email and marketing services, such as sending newsletters, programme information and other communications to our mailing list.
Course and event hosting platforms. Online platform to host webinars, masterclasses and recordings, and to manage event registrations and access.
Payment service providers. We use secure payment providers to process card and online payments.
Cloud IT and communications providers. Cloud-based services (such as email, document storage and video-conferencing tools) to run our business and communicate with clients.
Accountants and accounting software. Accountancy services and accounting software to keep our financial records and meet our legal obligations.
Event venues and event management providers. We share attendee names and any necessary access or catering information so they can host the event safely and manage entry.
Others we share personal information with
- Organisations we’re legally obliged to share personal information with
Sharing information outside the UK
Where necessary, our data processors will share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
- Systeme.io
- Digital course platform and CRM
- Sent to: via AWS Ireland
- Safeguard: Addendum to the EU Standard Contractual Clauses (SCCs)
- Google
- Email, webinar, calendar and document storage services
- Sent to: Google Ireland Ltd
- Safeguard: Addendum to the EU Standard Contractual Clauses (SCCs)
- TBD (likely Stripe, PayPal or similar)
- Payment provider
- Sent to: United Kingdom and European Economic Area (EEA); data may also be processed in other countries (such as the United States) using appropriate safeguards
- Safeguard: International Data Transfer Agreement (IDTA)
- FreeAgent
- Accounting software
- Sent to: Ireland
- Safeguard: Addendum to the EU Standard Contractual Clauses (SCCs)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint